Monday - Friday 8.30am - 6.30pm
(Telephone line open from 8am for Emergencies/Duty Doctor only)
To see a doctor you must make an appointment. For routine appointments please telephone during normal surgery hours. You can also us the ONLINE BOOKING FACILITY by following the link below after having completed a registration form at the practice. Please ask at reception for details.
to book your appointment online
EMERGENCIES AND URGENT APPOINTMENTS
Please make it clear to us if the problem requires immediate attention and please be prepared to give the receptionist a summary of the problem. If there are no routine appointments available you will be seen at the end of a surgery in an emergency appointment slot - but this will be for your immediate problem only. It may be necessary for you to see one of the other partners in the practice rather than your usual doctor, and this may mean your seeing a doctor who is based at the other site.
Please come to the surgery if you possibly can. A doctor can see at least three patients in surgery in the time that it takes to make one home visit. If you are too ill to come to the surgery please contact us before 10.00am (if possible) and ask a doctor to visit. The doctor may telephone you before coming out to see you.
For the first seven days lost through illness you do do not need a certificate from your doctor. This period is covered by the SC1 form available from your employer. You need to see the doctor if the absence is for longer, or if your employer requires a private certificate, for which there is a small charge.
EARLY and LATE CLINICS
Highlands Road surgery is open on a Tuesday night from 6-8pm and on a Thursday morning from 7am for patients who have pre-booked appointments with a doctor or nurse. These commuter clinic appointments are available to all our patients.
APPOINTMENTS - SATURDAYS
Highlands Road surgery is open on alternate Saturday mornings. This is for patients with pre-booked appointments only.
OUT OF HOURS
GP assistance for all surgeries in this area, outside of normal working hours is provided by Hampshire Doctors On Call.
If you have a life threatening medical emergency please dial 999.
For urgent advice or appointments outside of surgery hours, please call 111